The professor uses his two experiences to illustrate the relationship between verbal and nonverbal communication. In his first experience, his uncle visited him. Since he hadn’t seen his uncle for a long time, when he saw his uncle, he said “What a surprise!” and because he was so happy that he jumped like a little boy and had a huge smile on his face. His uncle felt good because of his words and actions. Since the professor’s verbal message agrees with his nonverbal signals, the verbal message is enhanced. In his second experience, when he was showing his daughter how to use a hammer, he smashed his thumb. He said to his daughter “Don’t worry, honey. It’s nothing.” but at the same time he was shaking his hand and his face was contorted. His daughter kept asking him if he was okay. Because the professor’s verbal message doesn’t agree with his nonverbal message, the communication is totally different.
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